Ordered a new cellphone from straight talk recently to replace my LG Nexus 4 that was having problems charging, seems like the usb connector had a short. Received the new Samsung Galaxy S4 mini in record time and swap service over to it. within 24hrs started noticing service connection problems, it would have a two - four signal bars but would refuse to connect when making a call. Spent three days on the phone with customer service going through the same process of removing battery, removing sim card, turning off and turning back on, airplane mode on and off. Then having to wait a couple days before I had a chance to call a certain department that closed earlier than the rest of the call center. Straight Talk finally decide that the phone was faulty and decided to replace my phone.
Received my box that contained a empty padded envelope and return label, I was to return my defective phone before they would even send my a replacement. As I type this the package is waiting for the FedEx truck to show up to start its journey.
With realizing how difficult it is to contact customer service of straight talk when the phone itself is causing the problems I decided to have a land line phone installed in my house. I haven't had a land line in over a decade, since moving out on my own. It simply seem unimportant to have a land line when I lived alone and was always gone away from the house either at work or visiting friends.
Will continue once something develops.
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